Products
What is the shelf life of Cloo 9 products?
You’ll find the best before date on the product, to maintain their freshness and potency, we recommend storing your Cloo 9 products in a cool, dry place - away from sunlight and moisture.
How will Collagen help my skin, hair, and nails?
It supports skin hydration and elasticity, helps strengthen hair from within, and reduces nail breakage over time.
Why is Vitamin C included in Collagen Jelly?
Vitamin C helps your body absorb collagen more effectively and is essential for collagen production in your body.
When should I take Collagen jelly?
You can take 1-2 collagen jelly sticks a day - morning, afternoon, or evening, whenever it fits into your routine.
Is Collagen jelly easy to take on the go?
Absolutely. Each collagen jelly stick is pre-measured, fruity, and ready whenever you are. Our collagen jelly is packed in a convenient stick which can be taken on the go at anytime. Ready whenever you are.
What does liposomal glutathione do for me?
Glutathione acts as a very strong antioxidant. It helps clear out toxins from your body, supports normal liver function, and protects your cells from everyday stress.
How is liposomal better than regular glutathione?
Liposomal delivery makes absorption more effective, so your body gets more of the benefits. Liposomal Glutatahione provides better absorption, and due to its phospholipid bubble, it enables the Liposomal Glutathione to fuse with your cells more easily.
How will liposomal glutathione make me feel?
Many people describe feeling lighter, more balanced, and more energised with daily use.
Do I need to take liposomal glutathione every day
Yes, 1-2 sticks a day helps maintain consistent detox and antioxidant support.
Can i take glutathione at the same time as collagen?
Yes - it pairs perfectly with our Collagen Jelly for a complete wellness routine.
Benefits
How can collagen jelly help my skin look brighter and healthier?
It supports natural skin renewal, helping your complexion appear smoother, fresher, and more radiant over time.
Will I notice improvements in my skin’s firmness with collagen jelly?
Yes. Regular use helps support skin elasticity, giving your skin a firmer, more supported feel.
Can collagen jelly help reduce the appearance of fine lines?
It helps maintain the skin’s natural structure, which can soften the appearance of fine lines and keep the skin looking plump.
Does collagen jelly support stronger hair and nails?
It helps reinforce hair from the inside out and supports nail strength, reducing breakage and brittleness.
Can collagen jelly help with overall skin hydration?
Yes. It supports the skin’s moisture levels, helping it feel softer, smoother, and more plump.
Will liposomal glutathione help my skin look brighter?
Many people notice a more even, luminous complexion as their body’s natural processes are supported.
Does liposomal glutathione support healthier ageing?
It helps maintain cell health, contributing to a fresher, more vibrant look and feel as time goes on.
Subscriptions
How does Subscribe & Save work?
Our subscription service makes it effortless to stay consistent with your daily essentials. Choose your preferred products and delivery schedule - every 2 weeks - and enjoy up to 20% off your order. Simply select your quantity on the product page, and we’ll handle the rest.
Can I cancel my subscription?
Of course. You can cancel anytime up to 5 business days before your next scheduled order. Just log in to your customer portal, or email hello@cloo9.com and we’ll take care of it for you.
Can I skip or pause my next delivery?
Yes, absolutely. You can easily adjust your next delivery date, product selection, payment method, or shipping details from your customer portal. Just be sure to make any changes at least 5 business days before your next scheduled shipment.
Orders, Shipping & Returns
What if I received the wrong item?
We’re so sorry about that. Please email us at hello@cloo9.com with your order number, and our team will make it right as quickly as possible.
Does Cloo 9 offer free shipping?
Yes - free shipping is included for all our subscribers.
What is your returns policy?
Due to the nature of our products, we’re unable to offer refunds for a change of mind. However, if your order arrives damaged, please contact us within 21 days to arrange a replacement or full refund. Returned items will be reviewed by our quality control team before processing. To request a return, please email hello@cloo9.com.
How long does delivery take?
Our standard UK shipping typically takes up to 2 business days from dispatch.
Can I track my order?
Yes. Once your order has been placed, you’ll automatically receive a tracking number so you can follow your Cloo 9 delivery every step of the way.